Akhilesh J.

Results-driven Quality Manager with 10+ years of cross-industry expertise spanning Agriculture, FMCG, Telecom, Healthcare, BFSI, and ECommerce. Most recently led a 10-member Quality Analyst team at Badho Technology, driving audit coverage of 4,000+ primary calls per month. Proven track record in building Quality Management Systems from the ground up, driving process excellence, and leading highperformance QA teams. Skilled in delivery process management (order lifecycle: creation to delivery), dialer systems, CRM campaign panel reporting & troubleshooting, and IT asset support. Certified in Business Analytics with Excel (2026), bringing data-driven decisionmaking to quality operations.