K
Kathirvel P.
IT SUPPORT ENGINEER 4 yrs experience
Chennai, Tamil Nadu · Profile KPCH0TNK0CTY
Experience4 yrs experience
EducationB.E.
LocationChennai
Notice period—
Profile summary
IT Support Engineer with 4 years of experience in Service Desk Operations, Desktop Support, Network Administration, and IT Asset Management across enterprise environments. Strong expertise in Windows, Active Directory, VLANs, TCP/IP, DNS, DHCP, ServiceNow, JIRA, and ITSM tools. Experienced in L1 & L2 incident resolution, service request management, IT asset support, SLA compliance, remote troubleshooting, and end-user support.
Key skills
IT Support & Service DeskL1 & L2 SupportIncident ManagementService Request ManagementSLA ComplianceITILProcess KnowledgeEnd-User SupportHardware & Peripheral SupportDesktop/Laptop SupportPrinter SupportSoftware Installation