P
Parul D.
Open to opportunities 7 yrs experience
Nagpur, Maharashtra · Profile PDNA0TNIPE1Q
Experience7 yrs experience
EducationMBA
LocationNagpur
Notice period—
Profile summary
Customer Support & Operations professional with 7+ years of experience in application support, vendor management, ERP/DMS platforms, Plotch platform, website management, Google Sheets, documentation, troubleshooting, and team leadership. Skilled at resolving customer issues, improving processes, training users, and delivering excellent customer service.
Key skills
Application & Customer Support (L1/L2)Vendor & Client Relationship ManagementGoogle SheetsMicrosoft Office & ReportingTroubleshooting & Software TestingUser ManualsSOPs & Training VideosHelpdesk & Ticket ManagementTeam Leadership & Operations