Pradip Y.

IT Support Engineer with 3+ years of experience providing remote and on-site technical support for U.S.-based dental, healthcare, and business clients. Experienced in service desk support, inbound and outbound calls, remote troubleshooting, Windows, hardware/software, networking, VoIP, printers, and dental PMS. Familiar with patient records, patient ledgers, account balances, payment and insurance information, ticket documentation, issue escalation, and SLA-focused support.