S
Sumit J.
Senior Software Developer 16 yrs experience
Pune, Maharashtra · Profile SJPU0TNNPU11
Experience16 yrs experience
EducationMaster Degree
LocationPune
Notice period—
Profile summary
Results-driven IT professional with 16+ years of experience in telecom BSS/OSS operations, application support, and agile delivery. Certified Scrum Master (CSM) and ITIL® practitioner with a proven track record of leading P1/P2/P3 incident resolution, managing end-to-end billing operations, and driving cross-functional collaboration. Skilled at bridging business and technology teams and translating technical issues into actionable stakeholder insights. Immediate joiner seeking Scrum Master, Business Analyst, or IT Operations Manager roles in Delhi NCR.
Key skills
Agile / Scrum FacilitationStakeholder ManagementIncident & Problem Management (P1/P2/P3)ITIL ServiceManagementRoot Cause AnalysisSLA/SLO GovernanceBusiness Requirements AnalysisProcessAutomationCross-functional Team LeadershipChange & Release Management
Certifications
- Certified Scrum Master (CSM) • ITIL® Foundation – IT Service Management • DevOps Certification – ETL Hive, Pune