T
Tinol B.
Associate 1.5 yrs experience
Nagpur, Maharashtra · Profile TBNA0TNIPGKE
Experience1.5 yrs experience
EducationMCA
LocationNagpur
Notice period—
Profile summary
IT professional with experience across Service Desk, Application Support, and Software Development environments. Currently working as Associate – Service Desk (SD1) at Microland. Experienced in incident management, end-user support, technical troubleshooting, ticket lifecycle management, escalation handling, and SLA compliance. Strong background in .NET development and SQL Server.
Key skills
Incident ManagementService Request ManagementEnd User SupportTechnicalTroubleshootingITSM / Ticketing SystemsSLA ComplianceEscalation ManagementApplicationSupportCustomer SupportRoot Cause Analysis