Cluster Manager

Cluster Manager

Posted by E-Commerce Unicorn

Pune

Posted: imported by Jeevika

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This includes driving supply performance, ensuring service quality, managing field teams, and delivering strong operational outcomes.This role requires a hands-on leader who can manage ground operations, optimize processes, and ensure seamless service delivery while maintaining high standards of partner and customer experience.What You will Drive:Own day-to-day operations across multiple hubs within the assigned clusterEnsure optimal supply availability and manage demand-supply alignmentDrive partner (Field workforce) performance, productivity, and utilizationManage hub teams including Hub Manager, Hub In-charge.Monitor key operational metrics such as fill rate, cancellations, SLA adherence, and service qualityEnsure smooth onboarding, training, and deployment of new partnersIdentify and resolve operational bottlenecks at the hub and cluster levelMaintain discipline, attendance, and compliance across field workforceDrive continuous improvement in processes, customer experience, and partner satisfactionCoordinate with central teams (Supply, Training, QA, HR) for seamless executionWhat We are Looking For5-12 years of experience in operations, field operations, or workforce-heavy environmentsStrong experience in managing blue-collar workforce / field teamsProven ability to handle multi-hub or cluster-level operationsStrong problem-solving and execution mindsetGood understanding of demand-supply management and workforce planningAbility to work in fast-paced, high-growth environmentsStrong team management and stakeholder coordination skillsGood to HaveExperience in hyperlocal services / logistics / facility management / gig platformsExposure to hub operations or last-mile operationsFamiliarity with operational dashboards and metrics trackingRole: Operations Manager,Industry Type: Internet (E-Commerce),Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsLast MileOperationsFleet OperationsCluster OperationsHub OperationsAbout companyPronto is an early-stage startup disrupting the unorganized sector of domestic help bybuilding a trusted and tech-enabled platform for maid services. Backed by marquee investorsand driven by a vision to bring dignity, structure, and consistency to the sector, we arebuilding a one-stop solution for urban households to find reliable, trained, and verifieddomestic help.Company InfoAddress:GROUND FLOOR, H.NO 356, Sector 28, Gurugram, Harya na , GURGAON, Haryana, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreSimilar jobsCluster ManagerPronto2.842 reviewsHyderabad, Delhi / NCR, Mumbai (All Areas)Last MileCluster OperationsHub OperationsArea OperationsClusteringManagementHubOperationsCluster ManagementPosted 28 Days AgoCluster ManagerAmazon3.934247 reviewsNew Delhi, Gurugram, Mumbai (All Areas)OperationsQuick CommerceE-commerceDark storesCluster ManagementManagementQuickStoresClusteringPosted 24 Days AgoCluster Manager - Home CollectionDr Lal PathLabs4.22119 reviewsBengaluruTeam ManagementOperations ManagementFleet OperationsOperationsCluster ManagementCollectionsTeamFleetPosted 4 Days AgoRegional ManagerGVK Emergency Management and Research Institute (G...3.52524 reviewsRaipurCluster OperationsRegional ManagementField OperationsRetail OperationsRetail Store OperationsDelivery OperationsLast Mile DeliveryRegional BusinessRegional SalesFMCG OperationsOperationsRetailStore operationsPosted 1 Day AgoRegional Cluster Manager OperationsSnabbit3.6133 reviewsKolkataOperationsLast Mile DeliveryLogisticsLast MileDeliveryManagementOperations managementClusteringPosted 4 Days AgoRoles from top companiesOperations Cluster ManagerE-Commerce Unicorn4-8 Yrs8-13 Lacs P.A.Tirupati, Bengaluru, NelloreHiring for one of these companies2d agoHub InchargeFast-growing B2C/B2B quick commerce startups5-10 Yrs6-11 Lacs P.A.Kochi, Vijayawada, Hyderabad, Coimbatore, BengaluruHiring for one of these companies4d agoRegister to unlockJobs you might be interested inCluster Manager (Quick Commerce)Pico Xpress3.339 reviewsMumbai, PunePosted 15 Days AgoBusiness Development Managervirtual homesPosted by Talent Corner Hr ServicesRemotePosted 11 Days AgoBranch Operations Manager -Pest Management - PuneProperty solutions India ...3.9308 reviewsPunePosted 1 Day AgoArea ManagerSwiggy3.76304 reviewsMumbaiPosted 16 Days AgoArea Revenue HeadOYO3.04076 reviewsPunePosted 7 Days AgoReviewsView all42 employee reviews5.0rated by Cluster ManagerLikesIn every minutes new things learning experience.DislikesNARead full reviewPowered bySalary insightsCluster Manager in Pronto typically earns between₹9.9 - ₹12.6 L/yrSee detailed salary breakupPowered byBenefits & PerksView all3 employees reported these benefitsHealth & Wellness SupportPerformance BonusTransport / Travel SupportLearning & Development SupportPowered by

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