CRM Manager

Key Responsibilities: Manage and maintain customer details and records in the CRM system. Track leads, enquiries, site visits, bookings, and sales activities. Coordinate with the Sales and Marketing teams for lead follow-up. Monitor customer follow-ups and ensure timely communication. Handle customer queries, requests, and complaints. Maintain booking, payment, agreement, and documentation records. Prepare daily, weekly, and monthly CRM reports. Track pending payments and coordinate with customers when required. Coordinate with the legal, accounts, and documentation teams. Manage the post-sales process and ensure a smooth customer experience. Maintain accurate and updated CRM data.