Customer Support Associate

Customer Support Associate

Posted by A US MNC

Faridabad,Gurugram

Posted: imported by Jeevika

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Faridabad, GurugramPosted: 1 week agoOpenings: 5Applicants: 100+Customer Support AssociateA US MNCPosted by Manpowergroup Services IndiaJob descriptionYour Role and Responsibilities:As Professional (Lead) -Operations, you are responsible for client SLA & performance parameters. You should be flexible to work in shifts. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.Responsibilities Responsible for meeting all agreed to client SLA's and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Directly responsible for fostering the development of the team Identify areas of concern and under performance and take corrective measures Ensure quality reporting and work with the Operations Manager to build a highly effective measurement and reward systems based on data Periodically interact with the middle and senior management of client companiesEligibility :College Graduates or Equivalent (10+2+3) (Liberal Arts in Commerce or Life Sciences preferred)0-1 Yrs Work Experience in BPO Operations•Required Expertise:Good Communication Skills with fluencyAbility to work under pressure situationsAnalytics SkillJudgment and Decision making skillRole: Back Office Operations,Industry Type: IT Services & Consulting,Department: Customer Success, Service & Operations,Employment Type: Full Time, Temporary/ContractualRole Category: Back OfficeEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsVoice ProcessEmail SupportBack Office SupportBackend OperationsCRMAbout companyIT consultingBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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