Service Executive (2-8 Years)

We are looking for a dedicated and technically skilled Software Support Executive to provide remote and on-site support for our Petrol Pump Management Software. The candidate will be responsible for assisting customers with software installation, troubleshooting, accounting-related support, issue resolution, training, and ensuring a smooth user experience.Key ResponsibilitiesProvide technical support to customers via Phone, WhatsApp, AnyDesk, TeamViewer, and Email.Install, configure, and update Petrol Pump Management Software.Troubleshoot software, database, and system-related issues.Resolve customer queries within the defined turnaround time.Coordinate with the development team for complex technical issues.Maintain records of customer complaints, service requests, and resolutions.Guide customers on software features and best practices.Conduct online demonstrations and user training sessions.Monitor software performance and suggest improvements.Assist customers in backup, data restoration, and software migration.Support integration with petrol pump automation devices and related hardware (training will be provided).Prepare daily and weekly support reports.Basic knowledge of accountsExperience2 - 8 YearsNo. of Openings2Education12th PassRoleService Tax ExecutiveIndustry TypeAccounting / FinanceGenderMaleJob CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview Locationshop no. 8 and 9,6th floor, madhuram circle, Aatman madhuram (madhuram arcade 2) dindoli surat