Walk-in Customer Support Associate

Walk-in Customer Support Associate

Posted by Dexit Global

Mumbai (All Areas)

Posted: imported by Jeevika

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Registered Address: 7th Floor, A-wing, Lighthall Business Park, Incuspaze, Saki Vihar

Road, Andheri East, Mumbai – 400072 Contact - Deepak Pandey ( [hidden] )Posted: 5 days agoOpenings: 1Applicants: Less than 10Walk-in Customer Support AssociateNewbazaar Technologies2.8117 ReviewsJob descriptionJob Title: Customer Support Executive Department: Customer Support / Operations Location: Powai, Mumbai. About ShopSe: ShopSe is a leading digital financial services platform focused on making financial solutions more accessible and convenient for customers. We leverage technology to build innovative and seamless financing experiences through strategic partnerships with leading banks and NBFCs. About Role: We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, concerns, and service requests across multiple communication channels. The role requires strong communication skills, problem-solving abilities, and an understanding of digital financial products and services. Key Responsibilities Handle customer queries and complaints through calls, emails, chat, and other support channels. Provide accurate and timely resolutions to customer concerns. Assist customers with transactions, payments, applications, and other digital financial services. Coordinate with internal teams to resolve customer issues within defined timelines. Maintain accurate records of customer interactions and complaints. Ensure adherence to customer service quality standards and TAT. Identify recurring customer issues and escalate them to the relevant teams. Maintain a high level of customer satisfaction and positive customer experience. Required Skills :Excellent verbal and written communication skills. Strong customer-handling and problem-solving abilities. Ability to work in a fast-paced environment. Basic knowledge of MS Office and CRM/customer support tools. Qualifications & Experience Graduate preferred. 03 years of experience in Customer Support, Customer Service, BPO, FinTech, Banking, or Financial Services. Freshers with excellent communication skills may also be considered. Role: Operations - Other,Industry Type: FinTech / Payments,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCustomer SupportEscalationsCustomer QueriesAbout companyNewbazaar Technologies is a technology-driven fintech company focused on creating innovative digital financial solutions and enhancing customer access to financial services through its brand, ShopSe. Company InfoAddress:7th Floor, Lighthall hiranandani Business park, Wing A, Saki Vihar Road, Chandivali petrol pump, Andheri East, Mumbai, Mumbai Suburban, MUMBAI, Maharashtra, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable Fee…Read moreJobs you might be interested inCustomer Support ExecutiveDexit Global3.41365 reviewsMumbai (All Areas)Posted 28 Days AgoCustomer Support ExecutiveVashi Electricals3.8358 reviewsThane, Bhiwandi, Navi MumbaiPosted 22 Days AgoCustomer Support RepresentativeKohinoor Techno Business ...Posted by Kohinoor Techno Business ...Mumbai(Lower Parel West +1)Posted 24 Days AgoCustomer Care Executive International Process Andheri East, MumbaiStart WorkPosted by Start WorkMumbai(Andheri East +1), Mumbai (All Areas...Posted 15 Days AgoCustomer Support ExecutivePrudent Asset India Pvt L...1.42 reviewsMumbai(Vashi)Posted 24 Days AgoReviewsView all117 employee reviews1.0rated by Area Sales Manager in MumbaiLikesCompany is not that much good to make a career .. within my 4 month journey around 15-20 employees has left their jobs So you may think what kind of employee retention is there .. even hr also can’t do anything to retain the employees those who are leaving outDislikesThere are many politics are there inside and they hiring an employees and then within 3-4 months they removing the employees without any reason for removing an employees they are using PIP weapon for everyone and also torcheres very badly so I am giving message if someone wants to join please think twicely before joiningRead full reviewPowered bySalary insightsCustomer Service Executive in Newbazaar Technologies typically earns between₹3.7 - ₹4.1 L/yrSee detailed salary breakupPowered byBenefits & PerksView all5 employees reported these benefitsHealth & Wellness SupportPerformance BonusTransport / Travel SupportRelocation AssistanceLearning & Development SupportPowered by

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