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IT Support

Yuvau Digital - Marketing Agency Verified employer

Actively hiring · Posted 1mo ago · JEV2609B1389210B3

SalarySalary not disclosed
Experience3–10 yrs
LocationConyers, GA
Work modeRemote · Contract
Openings1
EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization
Shift9am-6pm
IndustryIT - Consulting Services / Advisory Services
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Job description

Lead, coach, and manage a team of IT Support Engineers. Oversee support queues, prioritize tickets, and ensure SLA compliance. Act as the escalation point for complex IT incidents and service requests. Manage IT assets, procurement, deployment, and decommissioning. Support onboarding/offboarding, MDM, identity management, and antivirus tools. Enhance documentation, automate workflows using AI, and improve knowledge management

Key skills

IT Service DeskMicrosoft 365Desktop SupportNetworkingTechnical SupportHARDWARE TROUBLESHOOTINGDesktop Support EngineerServer Handling

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