Operations Executive

Operations Executive

Posted by Corporate in Courier Sector

Mumbai

Posted: imported by Jeevika

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Hybrid (4 days a week in office,rest 2 days WFH)Mumbai( Lower Parel )Posted: 3 weeks agoOpenings: 1Applicants: 100+Operations ExecutiveGrayquest Finance3.2135 ReviewsJob description Key Responsibilities Compliance & Operational Excellence • Manage end-to-end processes including KYC, NACH, Institute, and Lender. • Verify compliance requirements (PAN, KYC, agreements, mandates) before loan disbursement. • Ensure cases move seamlessly through defined stages in the loan lifecycle. • Handle escalations & resolve operational queries within defined TAT. • Conduct pre-disbursal checks to ensure KYC, payments, NACH mandates, and agreements are in place. • Ensure strict adherence to regulatory norms, lender policies, and internal SOPs. • Identify and escalate discrepancies, or policy deviations. • Monitor downpayment and refunds. Reporting & Process Improvements • Suggest process improvements and support automation/system enhancement initiatives. • Identify operational bottlenecks and collaborate with tech/product teams to streamline workflows. • Leverage AI tools to speed up reporting, error-checking, and documentation, and recommend opportunities to apply AI/automation within operational workflows. People & Coordination • Coordinate with interns/subordinates to ensure smooth execution at the workfront. • Communicate and align with internal teams for process consistency. • Contribute as a strong team player while supporting leadership and organizational goals. Key Competencies• Analytical Thinking: Ability to assess gaps, identify risks, and resolve operational issues. • Process Orientation: Strong focus on accuracy, compliance, and SOP adherence. • Collaboration: Ability to work effectively with internal teams and external stakeholders. • Adaptability: Manage high volumes efficiently in a dynamic fintech/banking environment. • Tech & AI Savviness: Comfortable adopting new AI tools and technology to improve accuracy and efficiency in daily operations. Skills • Experience: 2-3 years in Fintech, NBFC, Banking, or E-commerce operations. • Strong knowledge of financial products, KYC norms, loan processing, and NACH/eNACH. • Advanced proficiency in MS Excel/Google Sheets. • Excellent problem-solving, communication, and coordination skills. • Leadership & organizational abilities with flexibility to work in shifts, Sundays, or holidays. • AI Knowledge & Tools: Working knowledge of AI concepts and hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) to support day-to-day tasks such as data checks, drafting, summarization, and process automation. • AI Application: Ability to write effective prompts, evaluate AI-generated output for accuracy, and apply AI responsibly within compliance and data-sensitivity guidelines. What We Offer • Opportunity to be part of a fast-growing fintech. • Exposure to end-to-end financial operations. • A collaborative work culture with career growth opportunities. Role: Operations - Other,Industry Type: FinTech / Payments,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsKYCAi SolutionsCompliance ReviewPre DisbursementnachAbout companyAbout GrayQuest GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions, including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments. Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation. With partnerships across 5,000+ premier educational institutions nationwide, weve established ourselves as a trusted name in education-focused financial services.Company InfoAddress:19th Floor, Tower - B,, Peninsula Business Park, G anpatrao Kadam Marg, Lower Parel, Mumbai - 400013 , MUMBAI, Maharashtra, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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