Senior Professional Service Engineer

Position: Senior Professional Services Engineer - NTRXLocation: Pune, Hinjewadi PH-2Experience: 5-7 YearsBudget: 11-12 LPAWork Type: Hybrid | 2 Days WFORole SummaryThe NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.Must Have - Domain: 5-7 Yrs experience in Financial Services / Banking domain - Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX - OS: Strong Microsoft Windows Server/OS knowledge - Telephony: IP/SIP communication analysis + Strong telephony background - Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers - Troubleshooting: Wireshark, Log Analysis, Network testing utilities - Scripting: Basic SQL / Shell - Query & Update knowledge - Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetingsGood to Have - Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect - Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix - Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs - Security: Active Directory, GPO, DNS, Certificate Authority, EFS, HardeningAdded Advantage - Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure - Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, RecoveryKey Responsibilities - Install, integrate & configure NiCE NTR-x recording solution remotely as per standards - Develop/configure software features per design specs & customer requirements - Plan & execute Unit, Functional & System testing. Support UAT & Data Validation - Assist customers/vendors with NiCE integration points - Provide technical expertise across NiCE product suite - Design, Support, QA - Escalate issues to Support, R&D & Management when needed - Proactive communication with client & management on progress & risks - Support after-hours, weekends, client-site & cross-time-zone as required - Share customer feedback to R&D for product enhancements.