Sales Executive

Job highlights

• PF, Health Insurance, ESI (ESIC)Job DescriptionJob Description – D2C Sales ExecutiveCompany: GrestPosition: D2C Sales Executive – Inside SalesDepartment: SalesLocation: GurgaonExperience: 1–4 YearsEmployment Type: Full-TimeWork Mode: Work from OfficeAbout the RoleGrest is looking for a D2C Sales Executive to manage and convert online customer enquiries and leads from the office.The role involves handling inbound and outbound calls, online enquiries, WhatsApp leads, website/social media leads, and other digital sales channels. The candidate will be responsible for converting leads into sales, achieving revenue targets, and maintaining regular follow-ups with customers.The ideal candidate should have excellent communication skills, a strong sales mindset, and the ability to independently manage leads from enquiry to closure.Key ResponsibilitiesHandle and convert online leads and customer enquiries into successful sales.Manage leads received through website, social media, WhatsApp, online

Job Description – D2C Sales Executive Company: Grest Position: D2C Sales Executive – Inside Sales Department: Sales Location: Gurgaon Experience: 1–4 Years Employment Type: Full-Time Work Mode: Work from Office About the RoleGrest is looking for a D2C Sales Executive to manage and convert online customer enquiries and leads from the office. The role involves handling inbound and outbound calls, online enquiries, WhatsApp leads, website/social media leads, and other digital sales channels . The candidate will be responsible for converting leads into sales, achieving revenue targets, and maintaining regular follow-ups with customers. The ideal candidate should have excellent communication skills, a strong sales mindset, and the ability to independently manage leads from enquiry to closure. Key ResponsibilitiesHandle and convert online leads and customer enquiries into successful sales. Manage leads received through website, social media, WhatsApp, online marketplaces, advertisements, and other digital channels . Make outbound calls to prospective customers and follow up on existing enquiries. Understand customer requirements and recommend suitable refurbished mobile phones/products based on their needs and budget. Explain product specifications, pricing, warranty, condition, offers, exchange/buyback options, and other relevant details. Follow up consistently with customers through calls, WhatsApp, and other communication channels . Convert enquiries into orders and achieve assigned monthly sales and revenue targets . Maintain and manage the complete sales pipeline from lead generation/enquiry → follow-up → negotiation → conversion → order closure . Identify potential customers from available leads and maximize conversion opportunities. Maintain accurate records of leads, customer interactions, follow-ups, conversions, and sales. Drive upselling and cross-selling wherever relevant. Coordinate with internal teams for order processing, availability, delivery, payment, exchange, and customer-related requirements. Ensure a smooth customer experience throughout the sales process. Re-engage old, pending, and non-converted leads to generate additional sales. Achieve daily, weekly, and monthly calling, conversion, and revenue targets. Share regular sales updates and maintain proper reporting as required. Candidate Profile 1–4 years of experience in D2C Sales, Inside Sales, Telesales, Online Sales, E-commerce Sales, or a similar role. Experience in B2C sales and lead conversion will be preferred. Strong experience in handling online leads and customer enquiries . Excellent communication and convincing skills. Strong follow-up and negotiation abilities. Target-oriented with a proven ability to convert leads into sales. Comfortable handling a high volume of calls and online enquiries. Good knowledge of WhatsApp, CRM systems, and basic computer applications. Ability to work independently and take ownership of assigned sales targets. Preferred Industry ExperienceCandidates from the following industries will be preferred: Mobile Phones / Smartphones Consumer Electronics Refurbished Electronics E-commerce Retail / D2C Consumer Durables Online Sales Inside Sales / Telesales Key Skills D2C Sales | Inside Sales | Online Sales | Lead Conversion | B2C Sales | Telecalling | Lead Follow-up | Customer Handling | WhatsApp Sales | E-commerce Sales | Upselling | Cross-selling | Negotiation | Sales Closure Performance MetricsThe candidate will be evaluated on: Lead-to-sale conversion Monthly revenue achievement Number of orders closed Follow-up effectiveness Customer response and engagement Repeat/referred business Achievement of individual sales targets