Telecaller

Key Responsibilities:Customer Outreach & Relationship Management:Make outbound calls to potential and existing clients to inform them about the company's services, products, and offers.Assist customers with inquiries related to trading, investment products, depository services, etc.Provide timely updates and information to clients about the stock market and their portfolio.Follow up with leads and ensure customer satisfaction, encouraging long-term client relationships.Product Information and Advisory:Explain different financial products, including equity, commodities, mutual funds, and more.Help customers understand stock market trends, investment strategies, and opportunities to increase their portfolio value.Lead Generation:Generate quality leads by identifying potential clients and following up with them to convert into active traders and investors.Maintain an accurate database of clients and prospects.Sales Support:Assist in the execution of sales campaigns, including promotions and offers.Track client interactions, sales activities, and report progress regularly.Problem Resolution:Address customer concerns, complaints, or issues related to trading accounts, transactions, or market activities.Ensure timely resolution to enhance customer satisfaction and trust.Compliance and Reporting:Adhere to company policies, regulatory guidelines, and compliance procedures while making calls and handling client accounts.Maintain detailed records of interactions and sales activities.Requirements:Educational Qualification: Graduate (preferably in Finance, Commerce, or related field).Experience: 1-2 years in a telecalling or customer support role, preferably within the financial services industry (stock broking, mutual funds, etc.).