Customer Retention Executive - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

1. Make outbound calls to existing/old customers.

2. Inform customers about new offers, discounts, and products.

3. Collect feedback on their previous purchase and overall experience.

4. Understand customer needs, concerns, and reasons for not ordering recently.

5. Record customer feedback and call details accurately.

6. Identify customer issues and escalate them to the concerned team when required.

7. Maintain a polite, friendly, and professional conversation with customers.

8. Support customer retention and encourage repeat purchases.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 22nd Sep'26 and 27th Oct'26are available for duration of 6 monthshave relevant skills and interestsStipend:INR₹ 1,000 - 1,500 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hoursSkills required:Client Interaction, Client Relationship, English Proficiency (Spoken), Effective Communication and Customer AcquisitionAbout Company:The Affordable Organic Store is India's trusted online destination for high-quality, pocket-friendly organic gardening supplies and sustainable living essentials. From organic seeds, plants, and fertilizers to eco-friendly gardening tools and accessories, we help people grow their healthy food at home with ease and joy. We believe everyone should have access to affordable, chemical-free gardening solutions. Our mission is to empower urban gardeners, plant lovers, and sustainable living enthusiasts to create greener homes and a healthier planet, one small garden at a time. Join us to be part of a passionate team making organic living accessible and affordable for all!

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Make outbound calls to existing/old customers.

2. Inform customers about new offers, discounts, and products.

3. Collect feedback on their previous purchase and overall experience.

4. Understand customer needs, concerns, and reasons for not ordering recently.

5. Record customer feedback and call details accurately.

6. Identify customer issues and escalate them to the concerned team when required.

7. Maintain a polite, friendly, and professional conversation with customers.

8. Support customer retention and encourage repeat purchases.