Desktop Support

Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.

Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.

Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.

Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.

Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues

Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work

Working with IDAM ticketing tool and log/assigning calls and resolving as per priority

Taking care of AMC/Warranty of all company infrastructure.

Maintaining Asset Register and keeping record of IT equipment.

Route problems to internal 2nd and 3rd level IT support staff.

Troubleshooting & configuring on Microsoft outlook & Web mail.

Escalating complex problem to supervisor and appropriate support specialists

Installation, configuration and troubleshooting Local and Network Printers

Taking care of all other responsibilities assigned from time to time.

Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.

Installation of servers 2008, 2012.

Working with  Arc server Backup solution Restoring and Backup wizard.

Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.

Antivirus updating, configuring, schedule scanning.

Onsite support

Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network)    take snapshot, snapshot restore, etc