Customer Service Executive (WFH)

About the job:As a Customer Service Executive at PrimePathway, you will play a vital role in ensuring top-notch service to our clients. Your proficiency in spoken Hindi will be a key asset in effectively communicating with our diverse customer base. Your responsibilities will include:

1. Interacting with clients in a professional and polite manner, addressing their inquiries and concerns promptly.

2. Building and maintaining strong relationships with clients to ensure their satisfaction and loyalty.

3. Actively pursuing customer acquisition opportunities to expand our client base.

4. Utilizing Client Relationship Management (CRM) tools to keep track of client interactions and preferences.

5. Collaborating with the sales team to identify upsell and cross-sell opportunities.

6. Providing feedback to the management team on client needs and market trends.

7. Resolving client disputes and complaints in a timely and efficient manner to uphold our reputation for exceptional customer service.

If you are passionate about customer service and have a knack for building relationships, we would love to have you on board at PrimePathway!Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Client Interaction, Client Relationship Management (CRM), Client Relationship, Hindi Proficiency (Spoken) and Customer AcquisitionAbout Company:Prime Pathway is a career consulting and job-hunting services company with head offices in Mumbai and Pune. We specialize in helping working professionals and students explore international opportunities, offering structured counseling, personalized guidance, and result-driven job-hunting services to support their career journey abroad.

Responsibilities

As a Customer Service Executive at PrimePathway, you will play a vital role in ensuring top-notch service to our clients. Your proficiency in spoken Hindi will be a key asset in effectively communicating with our diverse customer base. Your responsibilities will include:

1. Interacting with clients in a professional and polite manner, addressing their inquiries and concerns promptly.

2. Building and maintaining strong relationships with clients to ensure their satisfaction and loyalty.

3. Actively pursuing customer acquisition opportunities to expand our client base.

4. Utilizing Client Relationship Management (CRM) tools to keep track of client interactions and preferences.

5. Collaborating with the sales team to identify upsell and cross-sell opportunities.

6. Providing feedback to the management team on client needs and market trends.

7. Resolving client disputes and complaints in a timely and efficient manner to uphold our reputation for exceptional customer service.

If you are passionate about customer service and have a knack for building relationships, we would love to have you on board at PrimePathway!