Phone Banking Officer

We are urgently hiring for the position of Phone Banking Officer to join our team in Airoli/Juinagar, Maharashtra. This role primarily involves providing exceptional inbound customer service and effectively handling customer queries. You will also have the opportunity to upsell banking products, contributing to the overall success of our banking operations.

Key Responsibilities:

• Respond to customer inquiries via inbound calls, ensuring a high level of customer satisfaction.
• Provide information about banking products and services, assisting customers in making informed decisions.
• Upsell banking products based on customer needs and preferences.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.

Required Skills:

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with the ability to handle inquiries effectively.
• Familiarity with banking processes and telecalling is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks.

This position is open to freshers as well as candidates with up to 2 years of experience in customer service. We encourage applications from both male and female candidates, with specific working hours tailored to gender. Candidates should be graduates and not exceed the age of 30. A maximum notice period of 30 days is preferred.

If you are looking to start your career in banking or take the next step in your customer service journey, we invite you to apply for this exciting opportunity.