Sales & Operations Supervisor

About the job:We are looking for a responsible, organized, and proactive Supervisor cum Office Assistant - Sales & Operations who will supervise the Telecalling/Business Development team and also assist management in various sales, operational, and administrative activities. The role requires the candidate to ensure that Telecalling Executives are working productively, following up with prospective customers, accurately recording customer information, and generating genuine sales enquiries.

In addition, the candidate will coordinate with the Sales Team and Management for quotations, customer follow-ups, documentation, reporting, order tracking, and other routine office responsibilities. This is a multi-responsibility coordination and supervisory role requiring strong organization, communication, and follow-up skills.

Key Responsibilities:

1. Supervision of telecalling team: The candidate will supervise the daily activities of telecalling/business development executives.

2. Review of leads and enquiries: Review leads generated by the telecalling executives and identify genuine sales opportunities.

3. Follow-up management: Ensure that no genuine customer enquiry is missed due to lack of follow-up.

4. Sales coordination: Assist the sales team and management in handling customer enquiries.

5. Daily team reporting: Prepare and submit daily reports to management.

6. Performance monitoring: Monitor the performance of each telecalling executive.

7. Office administration: Assist in routine office administration as required.

8. Order and dispatch coordination: Where required, assist the sales and operations teams after receipt of customer orders.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beveragesSkills required:Computer skills, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Hindi Proficiency (Written) and Effective CommunicationOther Requirements:1. The candidate should be capable of supervising a small team and ensuring daily tasks are completed.2. The candidate should communicate confidently with Customers, Telecalling Executives, Sales Executives, Managers, Vendors, and transporters. Other business contacts.3. The candidate should have excellent follow-up discipline.4. Good working knowledge of computers is essential.5. The candidate should be comfortable using Email, WhatsApp, and Google Sheets.6. Basic CRM/Lead Management Software.7. Since the role involves multiple responsibilities simultaneously, the candidate should be highly organized.8. The candidate should gradually develop working knowledge of the company's products.About Company:We are a supplier of pipes, fittings, and valves for water supply/sewerage/gas distribution projects. We are based in Jaipur, Rajasthan, and supply our material across India. We believe in transparent dealings and work towards fulfilling the customer's needs and surpassing their expectations.

Responsibilities

We are looking for a responsible, organized, and proactive Supervisor cum Office Assistant - Sales & Operations who will supervise the Telecalling/Business Development team and also assist management in various sales, operational, and administrative activities. The role requires the candidate to ensure that Telecalling Executives are working productively, following up with prospective customers, accurately recording customer information, and generating genuine sales enquiries.

In addition, the candidate will coordinate with the Sales Team and Management for quotations, customer follow-ups, documentation, reporting, order tracking, and other routine office responsibilities. This is a multi-responsibility coordination and supervisory role requiring strong organization, communication, and follow-up skills.

Key Responsibilities:

1. Supervision of telecalling team: The candidate will supervise the daily activities of telecalling/business development executives.

2. Review of leads and enquiries: Review leads generated by the telecalling executives and identify genuine sales opportunities.

3. Follow-up management: Ensure that no genuine customer enquiry is missed due to lack of follow-up.

4. Sales coordination: Assist the sales team and management in handling customer enquiries.

5. Daily team reporting: Prepare and submit daily reports to management.

6. Performance monitoring: Monitor the performance of each telecalling executive.

7. Office administration: Assist in routine office administration as required.

8. Order and dispatch coordination: Where required, assist the sales and operations teams after receipt of customer orders.