Optometrist – Patient Counsellor

About the job:Key responsibilities:

1. Call patients who have enquired about eye-care services through Meta Ads, Google Ads, website forms, WhatsApp, and other hospital channels.

2. Understand the patient's requirements and appropriately identify enquiries related to LASIK, cataract, general eye care, and other ophthalmology services.

3. Explain the hospital's consultation process, doctor availability, basic procedure journey, appointment requirements, and next steps in a clear and patient-friendly manner.

4. Counsel prospective patients and encourage qualified enquiries to book an OPD consultation.

5. Follow up with leads who have not yet booked or attended their appointment.

6. Confirm appointments and follow up with patients before scheduled OPD visits to reduce no-shows.

7. Maintain accurate lead status, follow-up notes, and appointment information in the hospital's CRM/lead management system.

8. Coordinate with doctors, counsellors, front-desk, and hospital teams regarding patient appointments and queries.

9. Follow up with patients after OPD where required and coordinate the next stage of their treatment journey.

10. Maintain professional, empathetic, and ethical communication at all times.

11. Track daily calls, follow-ups, appointments booked, OPDs attended, and lead outcomes.

12. Escalate clinical questions or medical concerns to the appropriate doctor rather than providing independent diagnosis or treatment advice.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Mumbai onlySalary:₹ 3,80,000 - 8,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:English Proficiency (Spoken), Hindi Proficiency (Spoken) and Marathi Proficiency(Spoken)Other Requirements:1. Bachelor's/Diploma in Optometry from a recognized institution.2. Freshers may apply; experience in an eye hospital, ophthalmology clinic, or patient counselling role is preferred.3. Strong spoken Hindi and English; Marathi is an advantage.4. Candidate should be comfortable speaking with patients over the phone for a significant part of the working day.5. Good understanding of common ophthalmology services such as cataract, LASIK/refractive surgery, and routine eye examinations.6. Strong follow-up discipline and ability to maintain accurate patient records.7. Patient, empathetic, and confident communication style.8. Comfortable working with CRM software, WhatsApp, and basic spreadsheets.9. Candidate should be comfortable working with appointment and conversion targets while maintaining patient-first communication.10. Must be available to work full-time from the hospital.About Company:We transform ambitious ideas into bold digital realities through striking visuals and smart strategy, helping startups and legacy brands stand out with creative, impactful solutions.

Responsibilities

Key responsibilities:

1. Call patients who have enquired about eye-care services through Meta Ads, Google Ads, website forms, WhatsApp, and other hospital channels.

2. Understand the patient's requirements and appropriately identify enquiries related to LASIK, cataract, general eye care, and other ophthalmology services.

3. Explain the hospital's consultation process, doctor availability, basic procedure journey, appointment requirements, and next steps in a clear and patient-friendly manner.

4. Counsel prospective patients and encourage qualified enquiries to book an OPD consultation.

5. Follow up with leads who have not yet booked or attended their appointment.

6. Confirm appointments and follow up with patients before scheduled OPD visits to reduce no-shows.

7. Maintain accurate lead status, follow-up notes, and appointment information in the hospital's CRM/lead management system.

8. Coordinate with doctors, counsellors, front-desk, and hospital teams regarding patient appointments and queries.

9. Follow up with patients after OPD where required and coordinate the next stage of their treatment journey.

10. Maintain professional, empathetic, and ethical communication at all times.

11. Track daily calls, follow-ups, appointments booked, OPDs attended, and lead outcomes.

12. Escalate clinical questions or medical concerns to the appropriate doctor rather than providing independent diagnosis or treatment advice.