System Administrator Level 2

Location: Pune Employment Type: full-time

Job Details

Job Description

Role - System Administrator Level 2 support Engineer

46 years of experience in Windows Server administration and infrastructure support.

Hands-on experience in administration and troubleshooting of Windows Server environments.

Perform routine Windows Server patching, security updates, and maintenance activities.

Monitor server health, performance, disk utilization, services, and Windows event logs.

Troubleshoot Windows Server OS, service, connectivity, and performance-related issues.

Hands-on experience with Active Directory administration, including user and computer accounts, groups, permissions, and account lockouts.

Perform password resets, user access changes, group membership updates, and basic Group Policy troubleshooting.

Monitor backup jobs, identify failed or missed backups, perform initial troubleshooting, and ensure successful completion.

Provide basic network administration and troubleshooting for existing LAN and Wi-Fi environments.

Good understanding of TCP/IP, DNS, DHCP, network connectivity, and basic network troubleshooting.

Provide basic support for existing firewall configurations and troubleshoot connectivity-related firewall issues.

Monitor and manage infrastructure incidents and service requests within defined SLA timelines.

Perform troubleshooting and initial root-cause analysis for recurring infrastructure issues and escalate complex issues to L3 teams.

Work directly with US-based customers, participate in troubleshooting calls, provide status updates, and coordinate maintenance activities.

Strong communication, customer-handling, documentation, troubleshooting, and ITIL/service-management skills; experience working in a managed services environment and US customer support is preferred. .