International Voice Process Agent

Job highlights

• PF, Flexible Working Hours, Health Insurance, ESI (ESIC), 5 working days, Two-way cabJob Description We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions. Roles & ResponsibilitiesHandle inbound calls from customers across different countries.Address customer inquiries, concerns, and provide accurate information.Effectively communicate with customers in their preferred language.Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.Escalate complex issues to the appropriate teams for further assistance.Active listening and problem‑solving abilities.Ability to handle stressful situations and difficult customers.Manage time effectively to meet ser

We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions. Roles & Responsibilities Handle inbound calls from customers across different countries. Address customer inquiries, concerns, and provide accurate information. Effectively communicate with customers in their preferred language. Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution. Escalate complex issues to the appropriate teams for further assistance. Active listening and problem‑solving abilities. Ability to handle stressful situations and difficult customers. Manage time effectively to meet service level agreements and ensure timely responses to customer inquiries. Willingness to work in rotational or night shifts. Required Qualifications & Skills Any Grad/UG with Min.12 months & Above ICC exp is mandatory on papers. Experience in customer service or BPO preferred Previous experience in customer service or a similar role. Strong communication and interpersonal skills.