Customer Service Executive

About the job:Key Responsibilities:

Handle customer queries through phone, email, chat, and CRM/ticketing systems.

Understand customer requirements and provide accurate and professional responses.

Create, update, assign, and close customer tickets/cases in the CRM.

Maintain accurate customer information and communication history.

Manage multiple customer queries and cases simultaneously.

Follow up on pending customer requests and ensure timely resolution.

Coordinate with internal teams to resolve customer issues.

Handle customer complaints professionally and escalate complex issues when required.

Keep customers informed about the progress of their requests.

Monitor open tickets and ensure that no customer query is missed.

Identify recurring customer issues and communicate them to the relevant team.

Maintain agreed response times, resolution times, SLAs, and customer service KPIs.

Prepare basic reports on customer queries, complaints, tickets, and resolutions.

Ensure customer information and records are maintained accurately and confidentially.

Follow company processes and maintain a high standard of customer service.

Required Experience & Skills:

1-2 years of relevant hands-on customer service/customer support experience.

Previous experience working with a CRM or ticketing system.

Experience handling customer queries through multiple communication channels.

Excellent verbal and written communication skills.

Strong problem-solving, customer-handling skills and time-management abilities.

Strong attention to detail and accurate data-entry skills.

Ability to manage multiple customer cases simultaneously.

Comfortable working with KPIs, SLAs, response times, and resolution targets.

Ability to remain calm and professional when dealing with complaints or difficult customers.

Good teamwork and coordination skills.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Mohali onlySalary:₹ 2,40,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationAbout Company:The ArtLogic Pvt Ltd is a nine-year-old brand development company that helps businesses design, brand, and grow with purpose, precision, and impact.

Responsibilities

Key Responsibilities:

Handle customer queries through phone, email, chat, and CRM/ticketing systems.

Understand customer requirements and provide accurate and professional responses.

Create, update, assign, and close customer tickets/cases in the CRM.

Maintain accurate customer information and communication history.

Manage multiple customer queries and cases simultaneously.

Follow up on pending customer requests and ensure timely resolution.

Coordinate with internal teams to resolve customer issues.

Handle customer complaints professionally and escalate complex issues when required.

Keep customers informed about the progress of their requests.

Monitor open tickets and ensure that no customer query is missed.

Identify recurring customer issues and communicate them to the relevant team.

Maintain agreed response times, resolution times, SLAs, and customer service KPIs.

Prepare basic reports on customer queries, complaints, tickets, and resolutions.

Ensure customer information and records are maintained accurately and confidentially.

Follow company processes and maintain a high standard of customer service.

Required Experience & Skills:

1-2 years of relevant hands-on customer service/customer support experience.

Previous experience working with a CRM or ticketing system.

Experience handling customer queries through multiple communication channels.

Excellent verbal and written communication skills.

Strong problem-solving, customer-handling skills and time-management abilities.

Strong attention to detail and accurate data-entry skills.

Ability to manage multiple customer cases simultaneously.

Comfortable working with KPIs, SLAs, response times, and resolution targets.

Ability to remain calm and professional when dealing with complaints or difficult customers.

Good teamwork and coordination skills.