Junior Travel & Tourism Trainee - Fresher

About the job:Key responsibilities:

1. Tour Management & Storytelling

Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony.

Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour).

Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest.

Provide accurate information about RFCs legacy, famous film shoots, and current productions.

Share interesting facts and stories that make the tour fun and memorable for guests.

2. Guest Experience & Safety

Monitor guest feedback through their interaction and take specific issues to management.

Handle guest enquires, complaints, special requests promptly giving satisfaction to guests.

Monitor guest behavior and movement during the tour for safety and comfort.

Announce and reinforce safety guidelines remain seated while in motion, keep limbs inside the bus, etc.

Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed.

Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found.

Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.

Resolve issues such as lost items, ticketing disputes with empathy.

3. Communication & Soft Skills

Must be fluent in at least two languages (preferably English, Hindi, or Telugu).

Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests.

Communicate in a clear, polite, enthusiastic, and guest-friendly tone.

Respond professionally to guest questions and provide accurate information.

Promote upselling of food options, merchandise to enhance guest satisfaction.

4. Navigation & Guest Flow

Ensure timely boarding and deboarding at designated points to avoid delays.

Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones.

5. Compliance & Coordination

Adhere to all defined SOPs and checklists related to tours and guest handling.

Position oneself effectively for visibility and sound clarity during narration.

Attend daily briefings and follow instructions from senior management.

Stay informed on updated tour scripts, newly shot locations, and special events.

Adhere to dress code and grooming guidelines.

To handle any complaints or unexpected situations with composure.Who can apply:Only those candidates can apply who:Salary:₹ 2,50,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Cab/Transportation facility, Health InsuranceSkills required:English Proficiency (Spoken) and Hindi Proficiency (Spoken)Other Requirements:Education: Bachelor degree or diploma in Tourism, Hospitality, Mass Communication, or a related field is a plus.Experience: Previous experience in tour guiding, public speaking, customer service, or a related field is highly preferred. Experience in theme parks or entertainment venues is an advantage.Language Skills: Excellent command of English and Hindi is essential. Proficiency in additional languages (e.g., Telugu, other regional Indian languages, or international languages) is a significant asset.About Company:Ramoji Film City is a filmmakers' paradise and a dream holiday destination. The fun getaway is one-of-its-kind and is where the tourism co-exists with the glamour of films! Spread over 2000 acres, Ramoji Film City is recognized by Guinness World Records as the world's largest film city. Around 3300 films have been shot here in various Indian languages and Bollywood to date. The inimitable holiday and leisure destination is home to glamorous film sets, thematic attractions, dedicated eco-zone, exclusive children's attraction and Ramoji Adventure @Sahas - Asia's finest adventure land. Apart from being a getaway of fun and leisure, Ramoji Film City is the go-to destination for experiential corporate events, grand weddings, honeymoons, edutainment tours, adventure, wellness and ceremonial celebrations.

Responsibilities

Key responsibilities:

1. Tour Management & Storytelling

Welcome guests with warmth & enthusiasm at Eureka providing information about park operations / attractions and guide them to the Opening Ceremony.

Assist guests in boarding the Vintage Bus (Studio Tour) or AC Bus (Star Experience Tour).

Conduct scripted and engaging tours, adjusting dynamically to guest demographics and interest.

Provide accurate information about RFCs legacy, famous film shoots, and current productions.

Share interesting facts and stories that make the tour fun and memorable for guests.

2. Guest Experience & Safety

Monitor guest feedback through their interaction and take specific issues to management.

Handle guest enquires, complaints, special requests promptly giving satisfaction to guests.

Monitor guest behavior and movement during the tour for safety and comfort.

Announce and reinforce safety guidelines remain seated while in motion, keep limbs inside the bus, etc.

Offer assistance in emergencies; administer basic first aid and alert the in-house hospital if needed.

Conduct bus checks post-tour to ensure no guest belongings are left behind and report to Security if found.

Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.

Resolve issues such as lost items, ticketing disputes with empathy.

3. Communication & Soft Skills

Must be fluent in at least two languages (preferably English, Hindi, or Telugu).

Exceptional communication and interpersonal skills to engage diverse guests, VIPs, family groups, international guests.

Communicate in a clear, polite, enthusiastic, and guest-friendly tone.

Respond professionally to guest questions and provide accurate information.

Promote upselling of food options, merchandise to enhance guest satisfaction.

4. Navigation & Guest Flow

Ensure timely boarding and deboarding at designated points to avoid delays.

Help manage crowd flow and provide directions to restrooms, baby feeding room, drinking water, food courts, and entertainment zones.

5. Compliance & Coordination

Adhere to all defined SOPs and checklists related to tours and guest handling.

Position oneself effectively for visibility and sound clarity during narration.

Attend daily briefings and follow instructions from senior management.

Stay informed on updated tour scripts, newly shot locations, and special events.

Adhere to dress code and grooming guidelines.

To handle any complaints or unexpected situations with composure.