OPD Manager

Required Qualifications

Bachelor's Degree in Hospital Administration (BHA), Healthcare Management, or a related field.

Master's Degree (MHA/MBA-Hospital Management) preferred.

Experience

58 years of experience in hospital operations.

Minimum 23 years of experience managing an OPD in a multispecialty hospital.

Experience with NABH-accredited hospitals preferred.

JD -

Ensure smooth day-to-day functioning of all OPD services.

Monitor patient registration, consultation flow, billing, investigations, and discharge from OPD.

Maintain optimum patient waiting time and improve patient experience.

Coordinate with consultants for OPD scheduling and appointment management.

Ensure all OPD counters are adequately staffed

Ensure courteous and professional patient handling.

Address patient complaints and grievances promptly.

Monitor patient feedback and implement corrective actions.

Maintain high standards of customer service throughout the OPD.

Supervise OPD executives, reception staff, coordinators, and support staff.

Prepare duty rosters and ensure adequate manpower availability.

Monitor attendance, punctuality, leave management, and discipline.

Conduct departmental meetings and daily briefings.

Mentor and train team members on SOPs and customer service.

Ensure accurate billing and cash collection.

Monitor cash scroll submission and timely reconciliation.

Coordinate with Finance for resolving billing discrepancies.

Minimize billing errors and revenue leakages.

Monitor daily OPD revenue and MIS reports.

Conduct induction and on-the-job training for new staff.

Perform performance evaluations and provide regular feedback.

Recommend disciplinary actions where required.

Identify manpower requirements and coordinate recruitment with HR.

Monitor employee productivity and performance.

Compensation: 50,[hidden],000.00 per month

Work Location: In person .