client Intake Specialist Us Voice Process Delhi

Client Intake Specialist - US Voice Process

Location: Mohan Cooperative, Current Delhi

Opening: 5

Required Experience: 4 - 8 years

Role: Voice / Blended - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category:Voice / Blended

Education

UG:Any Graduate

Key Skills

Customer Service

US voice process

US Healthcare

US Sales

Communication Skills

Coordination

client intake

Job description

As a Client Intake Specialist , you are the welcoming face and the first voice potential members will encounter. You play a crucial role in shaping their initial experience with us, helping set a compassionate, supportive tone from the very beginning. Your focus will be on ensuring a smooth, warm intake process that reflects our commitment to exceptional care

Responsibilities:

Serve as the first point of contact for potential members, providing a positive and qualified introduction to the organization.

Conduct client intake processes, gathering essential information and guiding clients with patience and empathy.

Communicate effectively with clients, Service Coordinators, and insurance companies to facilitate a seamless intake process.

Collaborate with Service Coordinators to ensure members receive the support they need in a timely manner.

Handle inquiries and resolve issues with an emphasis on delivering excellent customer service.

Document and maintain accurate records of each clients intake process, following company guidelines.

Requirement:

Distinctly soft US accent

Prior experience in customer service, intake coordination, or a related field.

Robust communication and interpersonal skills, with the ability to build trust and rapport quickly.

Exceptional organizational skills and attention to detail.

Ability to work independently and handle confidential information with care.

Familiarity with healthcare services, insurance processes, and/or homecare is a plus.

No cab

Candidates should be open to working in night shift .