IT Service Leader - DevOps

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We have a great opportunity for you

Position :IT Service Leader - DevOpsExperience :10-15 Years

Job Location : Mumbai/Pune

Job Type : Permanent

Role & Technical Responsibilities:

Operational responsibility for the end-to-end performance, stability, security, and continuous improvement of digital services across the full-service lifecycle (backend services, cloud maintainer services, frontend services, the mobile app and UI / UX)Ensure compliance with IT security, authentication, authorization, and data sovereignty requirements.Monitor service performance, reliability, and user adoption, driving continuous optimization and service excellence.Manage service-related KPIs, service performance reporting and alignment with the IT Service Owner and stakeholders in the global setup.BackendEstablish and monitor standards for backend architecture, API design, CI / CD, monitoring and technical documentation.Coordinate collaboration across backend, frontend, data engineering, data science, and infrastructure teams.Cloud MaintainerSteer and coordinate end-to-end cloud infrastructure, including IaC, connectivity, monitoring, CI / CD, and operations.Establish and monitor standards for Infrastructure-as-Code, cloud architecture, security, monitoring, and operations.Steer edge-to-cloud connectivity and ensure stable and secure data transmission across all connected systems.Operational responsibility for capacity planning, cost optimization, and economic management of cloud infrastructure.Steer the assessment and integration of new cloud technologies and infrastructure services.FrontendOrchestrate collaboration between frontend, UI / UX, backend, and data / platform teams to enable integrated product delivery.Operational responsibility for the service-related KPIs and status reporting to the IT Service Owner in the international setup.Ensure compliance with IT security policies, data handling standards, and cross-browser compatibility requirements across all frontend applications.Mobile AppSteer and coordinate mobile app development.Establish and monitor standards for mobile architecture, offline functionality, CI / CD, performance, and security.Ensure compliance with IT security, data transmission, and device authentication requirements.Operational responsibility for the service-related KPIs as well as monitoring and reporting to the IT Service Owner in the global setup.UI / UXDefine and steer the UX strategy, design system, and UX standards for all digital products.Orchestrate collaboration between UI / UX, frontend, backend, and business stakeholders.Ensure compliance with design, UX, and documentation standards.Align the UX roadmap with the IT Service Owner and business priorities.Operational responsibility for the service-related KPIs as well as reporting and transparency in the global setup.

Requirements:

Qualification Engineering Graduate IT, Computer Science, Software EngineeringExperience in leading the delivery, operation, and continuous improvement of business-critical digital services.Strong expertise in cloud platforms, modern software engineering practices, DevOps methodologies, ITIL, Six Sigma, and IT service management.Proven experience managing multidisciplinary teams across backend, frontend, cloud, mobile application, and UI/UX domains.Experience leading global IT projects and working with international and cross-functional teams.Experience collaborating with senior leadership, business stakeholders, vendors, and third-party service providers.Demonstrated experience managing service performance, KPI reporting, operational governance, and service improvement initiatives.Strong understanding of IT service management, information security, compliance, data protection, and corporate governance standards.Proficiency in applying IT project management methodologies and best practices.Excellent communication, stakeholder management, and influencing skills across business and technology functions.Ability to communicate complex concepts clearly and adapt messaging to diverse audiences.Strong analytical, problem-solving, troubleshooting, and decision-making capabilities.Proven ability to lead cross-functional and international teams in complex organisational environments.Proactive, results-oriented approach with strong ownership and execution focus.Strong commitment to service quality, operational excellence, and user satisfaction

If you are interested please send your updated resume [HIDDEN TEXT] or contact me on hidden_mobile

Thanks & regards

Muskan

Recruiter

Krishna Global Services Pvt. Ltd.

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