Freshers For BPO Manager - Coimbatore

BPO Voice Process - Job DescriptionA BPO Voice Process involves communicating with customers over the phone to provide information, solve problems, answer questions, and deliver good customer service.Main ResponsibilitiesHandle incoming and outgoing customer calls.Understand customer issues and provide suitable solutions.Explain products, services, and company policies.Maintain a polite and professional tone while speaking.Update customer details and call information in the system.Meet company targets for customer satisfaction, call quality, and productivity.Types of Voice ProcessInbound Voice Process: Receiving calls from customers for support, queries, or complaints.Outbound Voice Process: Calling customers for sales, feedback, follow-ups, or service updates.International Voice Process: Communicating with customers from countries such as the USA, UK, or Australia.Domestic Voice Process: Handling customer calls within India.Skills RequiredGood communication skills in English.Active listening and problem-solving skills.Patience and a positive attitude.Basic computer knowledge.Ability to handle customers professionally.Experience0 - 3 YearsNo. of Openings20Education12th PassRoleBPO ManagerIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationNo. 347, DS Complex, Nehru Street, Ram Nagar Ghandhipuram,coimbatore