Associate Customer Success: Freshers

The individual role that you’ll play in our team:

● To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion.

● Create better modes of operations to make customer service easier for both team members and customers.

● Pay attention to customer’s details and complaints.

● Provide customer training and education on company products.

● Provide technical support to the customer, with the help of the Technical team

● Establish a successful account management routine.

● Create, manage and track customer data using online tools

● Develop and implement a well-planned customer on-boarding

● Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.

● Closely monitor the assigned Accounts; providing insight to Customers.

● To be responsible for customer retention and the prevention of churn across our Customer base. Also to be able to generate revenue and manage up-selling & cross-selling.

● Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.