Recovery Executive - Debt Collection and Payment Recovery Specialist

RECOVERY EXECUTIVE ROLE SPECIFICATION Role Title Recovery Executive Employee Interviewed Reports To Regional Recovery Manager Company Muthoot Fincorp Limited Function/Department Secured & Unsecured Lending Business / Recovery Written By Samyukt Approved By (Jobholder) Approved By (Immediate Superior) Date (Written On) 30/12/2025 ROLE SUMMARY The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws. ORGANIZATIONAL CHART O KEY RESPONSIBILITIES Portfolio Management Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery Stakeholder Management Collaborate with internal teams (legal, Business, etc.) Compliance Management Ensure compliance with regulatory requirements, organizational policies, and industry standards. Data Management Provide regular reports on recovery rates and performance to senior team KEY DECISIONS TAKEN NA KEY INTERACTIONS Internal Stakeholders External Stakeholders Business Legal Recovery Customers, Police dept KEY ROLE DIMENSIONS Geographical Coverage- No of Direct Reportees- Total Team Size - Portfolio - 12 – 15 Branches (75 – 150 Kms) Nil Nil 14 to 15 Lacs & 40 to 80 Cases KEY SKILLS & BEHAVIOURAL ATTRIBUTES - Strong communication and negotiation skills -Proficiency in debt recovery software and accounting systems - Knowledge of debt recovery laws and regulations EDUCATION / EXPERIENCE 2-4 years of experience in debt collection or financial services Minimum Qualification:12 Pass / Any Graduate