Associate JIRA

Experience with JIRA and Confluence, Scrum, Kanban boards

Confluence - Responsible for managing all Confluence spaces, including permissions, development of space templates, macros, data import/export, maintenance of current spaces, and creation of new spaces based on customer specifications.

Support - In charge of providing end-user support for the whole Atlassian stack.

Manage user accounts and troubleshoot tool, environment, and network support issues.

Work contact the tool's manufacturer on support issues. Some after-hours and weekend support is necessary.

Documentation - Tools, Environments, Installation, and Configuration in addition to supporting team operations.

Training – Educate and provide training for technical and non-technical teams.

Experience with the installation and configuration of the latest version of JIRA and Confluence

Experience with the migration of content during equivalent upgrades

Experience with setting up custom fields, Issue types, workflows, and priorities.

Define, compile and report metrics

Familiarity with custom plug-ins.

Adhere to defined processes and procedures

Well-versed with Agile and SAFe

Perform ad-hoc requests as requested

Analytical thinker that is expert at problem-solving, conflict resolution, negotiation and decision making

Uses problem-solving, critical thinking skills and independent thinking to overcome challenges

Other duties as needed.