Senior DevOps Engineer (B2B SaaS)

Roles & ResponsibilitiesOwn end-to-end customer deployments across cloud, BYOC, air-gapped, and data-center environmentsDeploy and operate production environments using Kubernetes, Helm, and TerraformTroubleshoot complex Kubernetes, networking, infrastructure, application, and deployment issuesBuild and maintain observability, monitoring, alerting, and reliabilityHandle customer escalations and drive issues to resolution with a "fix first, optimize later" mindsetAutomate deployment and operational workflowsWork closely with Engineering, Product, and Customer teams to resolve production challengesParticipate in on-call and shift rotations, including critical customer escalations outside standard working hoursIdeal Candidate1.Strong Hands-On DevOps Engineer Profile with deep Kubernetes and multi-cloud experience2.Mandatory (Experience 1): Must have 6+ years of hands-on DevOps experience, deploying, operating, troubleshooting, and scaling enterprise SaaS environments.3.Mandatory (Experience 2): Must be able to own end-to-end customer deployments across cloud and enterprise environments (the role covers cloud, BYOC, air-gapped, and data-center deployments).4.Mandatory (Tech skill 1): Must have strong hands-on Kubernetes experience — troubleshooting, networking, workloads, storage, RBAC, and security5.Mandatory (Tech skill 2): Must have hands-on Helm experience — deployment, templating, and troubleshooting.6.Mandatory (Tech skill 3): Must have hands-on Terraform experience — infrastructure provisioning and automation7.Mandatory (Tech skill 4): Must have strong Linux and cloud infrastructure troubleshooting skills8.Mandatory (Tech skill 5): Must have hands-on experience with observability — metrics, logs, traces, and alerting9.Mandatory (Tech skill 6): Must have hands-on experience with one or more of AWS / GCP / Azure / OCI10.Mandatory (Tech skill 7): Must have a strong incident-management and production-troubleshooting mindset, with a "fix first, optimize later" approach to customer escalations.11.Mandatory (Company): B2B SaaS product companies12.Preferred (Enterprise deployments): Prior experience with BYOC, air-gapped, or restricted-network environments.13.Preferred (Observability tools): Prometheus / Grafana / OpenTelemetry / ELK / OpenSearch / Datadog14.Preferred (Other): GitOps / CI-CD; Python or Golang for automation; multi-tenant SaaS infrastructure scaling; exposure to AI/ML pipeline deployments or iPaaS / reverse ETL connectors; SRE concepts (SLIs/SLOs, DR, high availability).