Customer Support Executive

About the job:Key responsibilities:

1. Coordinating with the logistics team (Shiprocket/Bluedart) for shipment tracking and delivery issue resolution.

2. Updating and maintaining accurate records of customer interactions on the support platform.

3. Escalating unresolved or complex issues to the appropriate department or manager promptly

4. Monitoring and responding to customer reviews on the website and other platforms

5. Ensuring the timely dispatch of orders and effective resolution of Non-Delivery Reports (NDRs).

6. Coordinating with warehouse teams, courier partners, and customers to facilitate order dispatch, track shipments, resolve delivery issues, arrange re-attempts or address corrections.

7. Monitoring Return-to-Origin (RTO) cases, maintain accurate dispatch and shipment records.

8. Preparing operational reports, and ensure timely and successful order deliveries while adhering to company processes and service standards.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Kolkata onlySalary:₹ 2,40,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Effective CommunicationOther Requirements:Only male candidates are preferred.About Company:PRDGY isn't just a brand, it's a platform for bold, unapologetic expression. We take black, oversized t-shirts and turn them into statement pieces with designs that say a lot without saying a word. Everything's made-to-order, because we care about our planet as much as our art. We've grown from a basement idea to a 30K-strong movement, and we're just getting started. Our goal? To be the go-to brand for those who aren't afraid to stand out. Step into the future with PRDGY and let your t-shirt do the talking.

Responsibilities

Key responsibilities:

1. Coordinating with the logistics team (Shiprocket/Bluedart) for shipment tracking and delivery issue resolution.

2. Updating and maintaining accurate records of customer interactions on the support platform.

3. Escalating unresolved or complex issues to the appropriate department or manager promptly

4. Monitoring and responding to customer reviews on the website and other platforms

5. Ensuring the timely dispatch of orders and effective resolution of Non-Delivery Reports (NDRs).

6. Coordinating with warehouse teams, courier partners, and customers to facilitate order dispatch, track shipments, resolve delivery issues, arrange re-attempts or address corrections.

7. Monitoring Return-to-Origin (RTO) cases, maintain accurate dispatch and shipment records.

8. Preparing operational reports, and ensure timely and successful order deliveries while adhering to company processes and service standards.