Lead - Puja, Chadhava & Sewa

Job title: Lead - Puja, Chadhava & Sewa

Role type: Full-time, on-site / hybrid

Location: Gurugram, India (Yatra to temple towns 10-12 days a month)

Experience: 2-5 years

Compensation: 30-35k Per month

About DharmikVibes

We are building a devotional ecosystem for Indian households - yatras, temple pujas, chadhava and sewa - delivered with the accuracy a devotee expects and the reliability a startup can be held to. Our packages already run across the major circuits. The ritual side is where trust is won or lost, and it needs an owner.

The role

You will run the puja, chadhava and sewa vertical end to end - supply, catalogue, pricing, fulfilment and margin. It is roughly 20% of every package plus a standalone D2C line, and it is the part of the business a devotee judges us on.

What you'll do

Sign and manage temple tie-ups - trusts, pujari samitis, authorised sewadars - covering slots, offering handling, prasad dispatch and revenue share.

Build a verified pandit panel across sampradayas, with checks on parampara and training, and a real re-verification cycle.

Own the SKU grid: puja type x temple x tithi x individual/group/collective, with honest inclusions (samagri, dakshina, pandit count, duration, prasad).

Lock the ritual calendar 90 days out against panchang - Navratri, Shravan, Pitru Paksha, Amavasya, Purnima - so inventory exists before demand spikes.

Run fulfilment: correct sankalp with gotra and name, puja on the committed tithi, video proof delivered within SLA, prasad dispatched in 48-72 hours with tracking.

Handle exceptions - temple closure, priest no-show, wrong sankalp - with a written re-performance and refund policy.

Own the vertical P&L: revenue, samagri and dakshina cost, logistics, margin. Work with finance to keep ritual revenue correctly classified and separate from the yatra component.

Keep sewa and donation flows distinct from commercial puja revenue, including contributions routed to our restoration work.

Write the product requirements for booking flow, tithi engine, sankalp capture, media delivery, pandit app and prasad tracking.

Build the ops team - circuit coordinators, media, escalations.

What you'll be measured on

Ritual GMV and gross margin. On-time performance above 99%. Video and prasad delivered within SLA. Repeat bookings within 90 days. Complaints and refunds per 1,000 bookings. Verified temples and pandits added per quarter. Cost per puja trending down.

Who you are

2-5 years in ops, supply or category management - services marketplace, religious tourism, temple trust, travel or quick-commerce ops.

You actually know ritual practice: puja vidhi, sankalp, tithi and panchang, samagri, and how it changes from one temple to the next. This is not learnable on the job here.

Fluent Hindi and English. A regional language (Marathi, Bengali, Tamil, Telugu, Kannada) helps a lot.

Comfortable negotiating where processes are informal and relationship-led.

You run things off a dashboard, not off memory.

Happy to be on the ground in Varanasi, Ujjain, Ayodhya, Vaishno Devi, Tirupati, Puri, Shirdi.

Bonus

Existing temple trust or pandit relationships. Experience with perishable or high-value dispatch. Short-form video production exposure.

First 90 days

Map and verify the current temple and pandit base. Publish the SKU grid and cost sheet for the top 10 temples. Put the fulfilment SLA and exception policy in writing and make it measurable. Lock the calendar for the next two festival cycles.