Customer Solutions Associate

Branch Overview

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.

Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities

Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)

Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)

Servicing & Collections - Proactively reaching out to borrowers who have missed payments

Product - Escalating customer feedback and IT bugs to help improve our product

Finance - Manage refunds, repayments, and other payment processes

General - various administrative projects as needed

Qualifications

1-2 years of previous job experience in customer service

Passionate about our mission and our customers

Highly entrepreneurial, proactive, and willing to get your hands dirty

Excellent communication skills, both oral and written

Good grammar, spelling and punctuation

Driven by data and highly analytical, good understanding of excel preferred

Good typing speed (ideally above 45 wpm)

Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

Typing Speed Test- Please follow instructions below

You are required to take an online typing speed test through the link below

Go to [hidden] complete a type speed test.

On the left, select English, 1 minute, and Aesop's Fables.

Click the green "Start Test" button.

Please upload a screen shot of your typing test results as part of your cover letter.

Apply here: [hidden]