Team Leader - Tele sales

Team Leader job description

We are looking for an experienced, self-driven and motivated Team Leader to join our team!  As our Team Leader, you will be responsible for supervising, overseeing, leading, managing, rewarding, and motivating.

Team Leader duties and responsibilities

Set clear team goals and KPIs

Delegate tasks and set sales target

Oversee day-to-day teams' operation and performance

Do regular performance evaluation

Create a healthy and motivating work environment and atmosphere

Communicate with teams about their performance

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Plan and organize team-building activities

Team Leader requirements

2 years of experience as a Team Leader or similar role

In-depth knowledge of performance metrics

Good PC skills, especially MS Excel

Experience with organizing training programs

Sense of ownership and pride in your performance and its impact on the company’s success

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Note:

1) Preferably should have handled telesales team in banking sector( Loans,Credit card etc) but not mandate

2) At Least 1 year experience in the same field.