Back Office Executive

Job highlights

• Annual Bonus, LaptopJob DescriptionCustomer enquiriesAnswer calls, WhatsApp enquiries, explain trek detailsHelp customer for BookingRegistration, payment follow-up, booking confirmationReportsDaily sales, bookings, enquiries, pending payments, trek-wise reportsWebsiteUpdate trek dates, availability, prices, basic content/photosDispatchTrek kits, merchandise, courier coordinationCounter salesTrekking gear, accessories, walk-in customersCustomer carePre-trek queries, reminders, post-trek feedbackWhatsAppSend trek information, payment reminders, meeting points etc.BackendMaintain customer database, Google Sheets/CRM, documentsTrek operationsParticipant lists, attendance, pickup lists, leader coordinationReviewsFollow up for Google reviews and feedbackVendor CoordinationMust Have Willing to handle routine workExcellent communicationPolite and patientOrganizedResponsibleQuick learnerComfortable speaking with women customersComfortable with WhatsApp and social media Good Excel/Google SheetsG

Customer enquiriesAnswer calls, WhatsApp enquiries, explain trek details Help customer for BookingRegistration, payment follow-up, booking confirmation ReportsDaily sales, bookings, enquiries, pending payments, trek-wise reports WebsiteUpdate trek dates, availability, prices, basic content/photos DispatchTrek kits, merchandise, courier coordination Counter salesTrekking gear, accessories, walk-in customers Customer carePre-trek queries, reminders, post-trek feedback WhatsAppSend trek information, payment reminders, meeting points etc. BackendMaintain customer database, Google Sheets/CRM, documents Trek operationsParticipant lists, attendance, pickup lists, leader coordination ReviewsFollow up for Google reviews and feedback Vendor Coordination Must Have Willing to handle routine work Excellent communication Polite and patient Organized Responsible Quick learner Comfortable speaking with women customers Comfortable with WhatsApp and social media Good Excel/Google Sheets Good Marathi + Hindi + English Comfortable with laptop