Customer Support Executive

Job description HIRING MULTIPLE JOB OPENINGS Location: Gurgaon / Work From Office Employment Type: Full-Time Department: Sales | Customer Support | Travel/OTA Operations | Back Office Working Days: Monday to Saturday / Rotational Shifts (as applicable) Open Positions 1. Inside Sales Executive – International Experience: 6 Months – 3 Years Salary: 25,000 – 32,000/month Process: International Voice – Outbound Sales 2. Customer Support Executive – Voice/OTA Experience: 0–1 Year Salary: 21,000 – 25,000/month Process: Inbound / Select Outbound Voice 3. Holiday Sales Executive – OTA Experience: 1–3 Years Salary: 23,500 – 28,000/month Process: Voice / Sales 4. Back Office Executive – Travel/OTA Operations Experience: 1–3 Years Salary: 21,000 – 32,000/month GDS: Amadeus / Galileo / Sabre – Compulsory Key Responsibilities Handle customer calls, enquiries and sales opportunities • Convert leads and achieve monthly sales targets • Assist customers with flight, hotel and holiday bookings • Handle booking modifications, cancellations, refunds and ticketing • Maintain accurate customer/booking records in CRM • Coordinate with internal teams, airlines, hotels and suppliers • Resolve customer queries and provide timely solutions • Follow company SOPs, quality standards and TAT/SLA requirements Requirements Graduate in any discipline • Excellent communication skills in English & Hindi • Relevant experience in Sales, BPO, Customer Support, OTA, Travel or Back Office • Strong customer-handling, problem-solving and negotiation skills • Comfortable working in a target-driven environment • Willingness to work from office and rotational shifts, where applicable • GDS knowledge is mandatory for Travel Back Office roles What We Offer Competitive Salary Performance-Based Incentives Product & Process Training Career Growth Opportunities Opportunity to work with reputed Travel, OTA & International Process teams Apply Now Interested candidates can share their updated CV with: G&S Career Consultancy Gaurav Verma [hidden] Role: Customer Service Industry Type: Recruitment / Staffing Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills