Incident Management Specialist

We are seeking an experienced Incident Management Specialist to join our team in Karnataka. The ideal candidate will have a strong background in incident management, problem management, change management, and risk management, particularly within the pharmaceutical sector. This role is critical in ensuring that IT services are delivered effectively and efficiently, minimizing disruptions and maintaining high service quality.

Key Responsibilities:

• Manage and oversee the incident management process, ensuring timely resolution of incidents and minimizing impact on business operations.
• Collaborate with cross-functional teams to identify and resolve underlying problems, implementing preventive measures to avoid recurrence.
• Facilitate change management processes, ensuring that all changes are assessed, approved, and communicated effectively.
• Conduct risk assessments and manage vendor relationships to ensure compliance with industry standards and regulations.
• Provide audit support and ensure adherence to ITIL best practices in all service management processes.
• Utilize ServiceNow and other tools to track incidents, changes, and problems, generating reports and metrics to drive continuous improvement.

Required Skills:

• Strong knowledge of ITIL framework and its application in incident, problem, and change management.
• Experience in vendor management and audit support within the IT or pharmaceutical industry.
• Proficiency in ServiceNow or similar IT service management tools.
• Excellent analytical and problem-solving skills, with the ability to work under pressure and manage multiple priorities.
• Strong communication and interpersonal skills, capable of working collaboratively with diverse teams.

If you are a proactive and detail-oriented professional with a passion for improving IT service delivery, we encourage you to apply for this exciting opportunity.