Product Manager – Chatbot & Conversational AI (Remote)

About Us:MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.Key Responsibilities:Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.Qualifications:Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.Project Management Tools: Experience with Jira or similar agile project management tools.Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.Why Join Us?Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.Work with a cross-functional, high-impact team on cutting-edge AI solutions.Career growth and leadership opportunities in Conversational AI domain.Competitive compensation, remote-first work culture, and collaborative environment.