International Customer Support Executive

About the job:As an International Customer Support Executive at Saanvi Technologies, you will play a crucial role in providing exceptional customer service to our global client base. Your primary responsibility will be to address customer inquiries and issues in a timely and professional manner, ensuring high levels of customer satisfaction.

Key responsibilities:

1. Responding to customer queries via phone in a prompt and courteous manner.

2. Identifying and resolving customer issues efficiently, escalating to the appropriate teams when necessary.

3. Providing product information, troubleshooting assistance, and technical support to customers.

4. Collaborating with the sales and product development teams to ensure a seamless customer experience.

5. Documenting customer interactions and feedback to improve processes and service delivery.

6. Participating in training sessions to stay updated on company products and services.

7. Contributing to a positive team environment and fostering a culture of excellence in customer support.

If you are a customer-centric individual with a passion for problem-solving and excellent communication skills, we would love to have you join our team at Saanvi Technologies. Apply now to be part of our dynamic and innovative organization!Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Amritsar onlySalary:₹ 3,92,000 - 4,16,001 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, 5 days a weekSkills required:Customer SupportOther Requirements:Excellent Communication Skills in Engish and PunjabiAbout Company:We offer expert call center, chat, and email support services designed to help businesses enhance customer satisfaction, improve response times, and deliver seamless, round-the-clock assistance across various industries and time zones.

Responsibilities

As an International Customer Support Executive at Saanvi Technologies, you will play a crucial role in providing exceptional customer service to our global client base. Your primary responsibility will be to address customer inquiries and issues in a timely and professional manner, ensuring high levels of customer satisfaction.

Key responsibilities:

1. Responding to customer queries via phone in a prompt and courteous manner.

2. Identifying and resolving customer issues efficiently, escalating to the appropriate teams when necessary.

3. Providing product information, troubleshooting assistance, and technical support to customers.

4. Collaborating with the sales and product development teams to ensure a seamless customer experience.

5. Documenting customer interactions and feedback to improve processes and service delivery.

6. Participating in training sessions to stay updated on company products and services.

7. Contributing to a positive team environment and fostering a culture of excellence in customer support.

If you are a customer-centric individual with a passion for problem-solving and excellent communication skills, we would love to have you join our team at Saanvi Technologies. Apply now to be part of our dynamic and innovative organization!