Business Analyst

Kapture CX Verified employer

Actively hiring · Posted 1d ago · JEV26109FEC07D6DB

Salary₹4,00,000 – ₹8,00,000 per year

Experience3–5 yrs

LocationBengaluru (Bangalore)

Work modeOffice · Full time

Openings1

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Job description

3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.- High attention to details and have proven ability to manage multiple, competing priorities simultaneously- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. - Open to discuss the requirement with the client over a call/ in person meeting.- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.- Daily standup with various teams to track the progress.- To oversee the development and improvement of customer service products or platforms within an organization- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.