Platform Engineer/ SRE

Platform EngineerLocation: Bengaluru, India (Hybrid)Employment Type: Full-timeExperience: 2-4 yearsAbout CompnayThis is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.Operating over 70,000 charge points globally, this is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.Role OverviewWhat you’ll do:Ensure system reliability, uptime, and performance of global platform.Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule).Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).Collaborate with development, operations and support teams to build scalable and resilient systems.Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.Participate in capacity planning, performance tuning, and resource optimization.Integrate security and compliance best practices into all infrastructure operations.Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.Flexible to resolve blocking issues during off hours or weekends if required.What We’re Looking For:Basic Qualifications and SkillsBachelor’s degree in Engineering, Electrical, ECE, Computer Science, Information Technology, or related field.2–4 years of overall experience with at least 1+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Technical Project Coordinator.Proven experience of DevOps, SRE or Technical Project Coordination with IoT or connected devices-based platforms.Experience with incident management and on-call best practices. Provide support to on-call engineers.Excellent analytical and problem-solving skills with a proactive mindset.Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc.).Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.Fluency in English (spoken and written).Successfully recommission or decommission chargers following changes in our network.Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.Additional InformationThis role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support on-call engineers.This role may involve EU or US time-zone shifts based on business requirements.Shift timing: 2 PM IST to 11 PM IST.What is required to be successful in this role:Global platform experience (B2C or B2B).AWS native service experience.Firmware deployment and cloud cost optimization experience.Strong exposure to monitoring and alerts.Experience with firmware rollout, IoT devices onboarding and offboarding will be an added advantage.Experience as an SRE or DevOps Engineer with some exposure to Project Management or Technical Project Management in IoT-based projects will be helpful.  What We OfferWork with some of the brightest minds in the emerging EV industry.Make a tangible impact in reducing carbon emissions and enabling sustainable energy.Freedom to suggest, implement, and innovate on systems, processes, and technologies.Daily ownership in a high-growth, challenging environment.Flexible work environment with hybrid schedules and virtualization options.Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.