Quality Analyst (Data Auditor)

Quality Analyst

Rifa AI | Full time | 1.5 to 3 years of experience

About Rifa AI

Rifa AI builds voice and chat AI agents for enterprise clients. Our bots handle live conversations at scale, and every conversation has to meet strict compliance, accuracy, and quality standards. The Quality Analyst makes sure they do.

What you will do

Audit voicebot and chatbot conversations against SOPs, compliance rules, and quality standards

Build and maintain QA scorecards and audit frameworks for new and existing bot flows

Run root cause analysis on failed or flagged interactions and document findings clearly

Track quality trends, error patterns, and KPIs, and report them to product and engineering

Run calibration sessions with auditors to keep scoring consistent

Give structured feedback that turns into Linear tickets, SOP updates, or prompt changes

Support release testing by validating bot behaviour before and after deployments

What we are looking for

1.5 to 3 years in a Quality Analyst or QA role with hands on audit experience across voice, chat, or email channels

Strong grasp of scorecard design, RCA, calibration, and quality trend analysis

Advanced Excel skills: pivot tables, VLOOKUP, data validation, and clean reporting

Comfort working with SOPs, SLAs, and compliance requirements in a regulated environment

Clear written communication; your audit notes will be read by engineers and clients

Attention to detail and the patience to listen to a lot of calls

Good to have

Exposure to Power Automate or any workflow automation tool

Experience in fintech, collections, or BFSI

Familiarity with AI voicebot or chatbot products

A track record of performance recognition in previous roles

Working hours

Night shift aligned to US business hours. .