Sales & Customer Support Executive (Female)

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.Position: Sales & Customer Support Executive (Female)Roles and Responsibilities:Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.Provide personalized recommendations based on customer preferences and interests.Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.Create product demonstration videos for customers requiring detailed insights into the products.Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.Update and maintain the product catalog on the website and various online marketplaces.Key Skills and Qualifications:Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.A customer-centric, approachable, and professional demeanour.Strong organizational skills with a methodical approach to customer follow-ups.A minimum of 1-2 years of relevant experience in the retail or customer service sector.Basic proficiency in photography and digital content creation.