Customer Support Executive - Fresher

About the job:As part of the Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Key Responsibilities:

1. Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

2. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

3. Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

4. Resolve customer queries promptly with a customer-first approach.

5. Escalate complex issues to appropriate departments when needed.

6. Stay updated with system changes, policy updates, and meet quality and productivity targets.

Perks & Benefits:

1. Performance-based incentives.

2. One-way cab facility (drop) within transport boundaries.

3. Night shift allowance up to 3,000/month.

4. Structured training program to enhance skills.Who can apply:Only those candidates can apply who:are from Mumbai onlySalary:₹ 2,01,000 - 3,33,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health Insurance, Life InsuranceSkills required:Problem Solving and Effective CommunicationAbout Company:Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Responsibilities

As part of the Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Key Responsibilities:

1. Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

2. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

3. Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

4. Resolve customer queries promptly with a customer-first approach.

5. Escalate complex issues to appropriate departments when needed.

6. Stay updated with system changes, policy updates, and meet quality and productivity targets.

Perks & Benefits:

1. Performance-based incentives.

2. One-way cab facility (drop) within transport boundaries.

3. Night shift allowance up to 3,000/month.

4. Structured training program to enhance skills.