Website Operation Incharge

Key Responsibilities Website Operations • Manage the daily operations of the company’s e-commerce website and mobile platform. • Update products, pricing, offers, promotional banners, and campaign content on the website. • Monitor website functionality, page performance, loading speed, and operational issues. • Coordinate with the IT team or external developers for website updates, bug fixes, and feature enhancements. Product & Catalog Management • Create, upload, and maintain product listings for motorcycle accessories and riding gear products. • Ensure product titles, descriptions, specifications, compatibility information, images, and SEO-related content are accurate. • Maintain proper category structure, filters, product tags, and search visibility for easy customer navigation. Inventory & Order Coordination • Coordinate with the Inventory and Purchase departments to ensure stock availability is correctly updated on the website. • Monitor synchronization between ERP, warehouse stock, and the e-commerce platform. • Track the complete order process from order confirmation to dispatch and delivery. • Coordinate backorders, cancellations, returns, replacements, and exchange requests with the concerned teams. Customer Support Coordination • Ensure customers receive a smooth online shopping experience. • Monitor and follow up on website-related customer complaints, payment failures, order tracking issues, and incorrect product information. • Coordinate with the Customer Care team for quick resolution of customer escalations. Sales & Operations Reporting • Track daily website orders, sales performance, traffic trends, conversion rates, and cart abandonment data. • Prepare daily, weekly, and monthly website operations reports. • Suggest operational improvements to enhance online sales performance and customer satisfaction. Marketing & Campaign Coordination • Coordinate with the Marketing and Media teams for campaign launches, seasonal offers, and promotional activities. • Ensure landing pages, promotional banners, coupon codes, and discount offers are activated correctly and on time. • Support SEO, Google Ads, Meta Ads, and marketplace campaign execution from an operations perspective. Payment & Logistics Follow-up • Monitor payment gateway transactions and coordinate with the Accounts team for payment reconciliation issues. • Coordinate with courier and logistics partners regarding shipment status, delivery performance, and tracking updates. • Ensure customers receive accurate order tracking information.