Customer Service Associate - Fresher

About the job:Mode: Work From Office

Shift: US Shift (Night Shift)

Weekly Off: Saturday & Sunday Fixed Off

Experience: Fresher / Experienced

Work Location - Airoli, Navi Mumbai

Relocating Bonus - 25000 K

Key Responsibilities

Handle inbound calls from US-based customers/members.

Understand customer queries and provide accurate information.

Assist with queries related to insurance, claims, eligibility, coverage, payments, and policies.

Maintain professional and courteous communication throughout the call.

Document customer interactions accurately in the system.

Maintain confidentiality of customer/patient information.

Follow company processes and quality guidelines.

Escalate complex queries to the appropriate team.

Achieve assigned quality, productivity, and customer-service targets.

Learn and adapt to process updates and new systems.Who can apply:Only those candidates can apply who:Salary:₹ 2,05,000 - 2,10,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health InsuranceSkills required:Computer skills, English Proficiency (Spoken), English Proficiency (Written), Effective Communication and Customer SupportOther Requirements:Freshers are welcome to apply.Minimum qualification: 12th Pass / Graduate.Candidates should have good spoken English and basic written communication skills.Good listening and comprehension skills.Basic computer knowledge.Comfortable working with systems and learning new processes.Comfortable working in a US Night Shift.Willing to work from office.Candidates should not be pursuing a full-time course.About Company:Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Responsibilities

Mode: Work From Office

Shift: US Shift (Night Shift)

Weekly Off: Saturday & Sunday Fixed Off

Experience: Fresher / Experienced

Work Location - Airoli, Navi Mumbai

Relocating Bonus - 25000 K

Key Responsibilities

Handle inbound calls from US-based customers/members.

Understand customer queries and provide accurate information.

Assist with queries related to insurance, claims, eligibility, coverage, payments, and policies.

Maintain professional and courteous communication throughout the call.

Document customer interactions accurately in the system.

Maintain confidentiality of customer/patient information.

Follow company processes and quality guidelines.

Escalate complex queries to the appropriate team.

Achieve assigned quality, productivity, and customer-service targets.

Learn and adapt to process updates and new systems.